CSC Contact Center ng Bayan hiring; No eligibility needed

The Civil Service Commission (CSC) is in need of staff for the following Contractual positions under the Contact Center ng Bayan (CCB) based in Quezon City. 𝙏𝙝𝙚 𝘾𝘾𝘽 𝙒𝙊𝙍𝙆 𝙎𝙏𝘼𝙏𝙄𝙊𝙉 𝙞𝙨 𝙡𝙤𝙘𝙖𝙩𝙚𝙙 𝙖𝙩 𝙩𝙝𝙚 𝘾𝙞𝙫𝙞𝙡 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝘾𝙤𝙢𝙢𝙞𝙨𝙨𝙞𝙤𝙣, 𝙄𝘽𝙋 𝙍𝙤𝙖𝙙, 𝘾𝙤𝙣𝙨𝙩𝙞𝙩𝙪𝙩𝙞𝙤𝙣 𝙃𝙞𝙡𝙡𝙨, 𝘿𝙞𝙡𝙞𝙢𝙖𝙣, 𝙌𝙪𝙚𝙯𝙤𝙣 𝘾𝙞𝙩𝙮. 𝘼𝙥𝙥𝙡𝙞𝙘𝙖𝙣𝙩𝙨 𝙢𝙪𝙨𝙩 𝙗𝙚 𝙬𝙞𝙡𝙡𝙞𝙣𝙜 𝙩𝙤 𝙬𝙤𝙧𝙠 𝙤𝙣-𝙨𝙞𝙩𝙚.

Jobs Available

𝗦𝗘𝗡𝗜𝗢𝗥 𝗛𝗨𝗠𝗔𝗡 𝗥𝗘𝗦𝗢𝗨𝗥𝗖𝗘 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗜𝗦𝗧

CCB Team Leader (1 vacant) – SG19 |Office: Public Assistance and Information Office

𝙀𝙙𝙪𝙘𝙖𝙩𝙞𝙤𝙣: Bachelor’s Degree

𝙒𝙤𝙧𝙠 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: Two (2) years of excellent work experience in call/contact center operations.

𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜: 24 hours of training preferably in call center operations, data analysis, program/project management, and/or monitoring and evaluation within the last five (5) years.

𝙀𝙡𝙞𝙜𝙞𝙗𝙞𝙡𝙞𝙩𝙮: None required

𝘽𝙧𝙞𝙚𝙛 𝘿𝙚𝙨𝙘𝙧𝙞𝙥𝙩𝙞𝙤𝙣 𝙤𝙛 𝙩𝙝𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙁𝙪𝙣𝙘𝙩𝙞𝙤𝙣 𝙤𝙛 𝙩𝙝𝙚 𝙋𝙤𝙨𝙞𝙩𝙞𝙤𝙣:
Under minimal supervision and in accordance with prescribed standards, responsible for handling the overall operations and monitoring the targets and accomplishments of the Contact Center ng Bayan (CCB); conducts an in-depth analysis of CCB data and makes evidence-based recommendations; and prepares regular reports, statistics, and success stories.

𝗛𝗨𝗠𝗔𝗡 𝗥𝗘𝗦𝗢𝗨𝗥𝗖𝗘 𝗦𝗣𝗘𝗖𝗜𝗔𝗟𝗜𝗦𝗧 𝗜

CCB Agent (6 vacant) – SG13 | Office: Public Assistance and Information Office |

𝙀𝙙𝙪𝙘𝙖𝙩𝙞𝙤𝙣: Bachelor’s Degree

𝙒𝙤𝙧𝙠 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: None required

𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜: None required

𝙀𝙡𝙞𝙜𝙞𝙗𝙞𝙡𝙞𝙩𝙮: None required

𝘽𝙧𝙞𝙚𝙛 𝘿𝙚𝙨𝙘𝙧𝙞𝙥𝙩𝙞𝙤𝙣 𝙤𝙛 𝙩𝙝𝙚 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝙁𝙪𝙣𝙘𝙩𝙞𝙤𝙣 𝙤𝙛 𝙩𝙝𝙚 𝙋𝙤𝙨𝙞𝙩𝙞𝙤𝙣:
Under minimal supervision and in accordance with prescribed standards, responsible for handling customer feedback received through the Contact Center ng Bayan (CCB) feedback channels; ensures that all customer feedback received and other tasks assigned by the supervisors are acted upon within the prescribed timeline.

𝙍𝙚𝙦𝙪𝙞𝙧𝙚𝙙 𝙘𝙤𝙢𝙥𝙚𝙩𝙚𝙣𝙘𝙞𝙚𝙨

 Exemplifying Integrity
Intermediate: Demonstrates compliance to policies, rules, and other standards set by the Commission.
 Delivering Service Excellence
Intermediate: Delivers and adds value to customer’s standards and requirements.
 Solving Problems and Making Decisions
Intermediate: Provides timely solutions to problems and decision dilemmas that do not have clear-cut options and resolution may require some analysis or creativity.
 Demonstrating Personal Effectiveness
Intermediate: Recognizes personal strengths and gaps and depends on guidance from authorities or appropriate bodies for direction in addressing them.
 Speaking Effectively
Intermediate: Effectively delivers messages that require some planning for the method used and the possible reception to the message; the audience may be a controlled group, i.e. team, division.
 Writing Effectively
Intermediate: Edits existing or customizes available communication materials to produce appropriate written work.
 Championing and Applying Innovation
Intermediate: Contributes new ideas, approaches, and solutions.
 Planning and Delivering
Basic: Designs and implements plans focused on one’s functional group or area of focus and involving team members from the same group
 Managing Information
Intermediate: Works with data to generate relevant information.

How to apply?

Interested and qualified applicants should upload the following documents using the link :

1. Application letter addressed to: Director IV MARIA LUISA SALONGA-AGAMATA, PhD, CESO VProgram Manager, Contact Center ng BayanPublic Assistance and Information OfficeCivil Service CommissionIBP Road, Constitution Hills, Diliman, Quezon City

2. Personal Data Sheet Form (CS Form No. 212, Revised 2017), with the required Work Experience Sheet

3. Performance rating in the last rating period (if applicable);4. Electronic copy of Transcript of Records.

Applications should be uploaded on the link provided above 𝗻𝗼𝘁 𝗹𝗮𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 𝟭𝟮:𝟬𝟬 𝗻𝗼𝗼𝗻 𝗼𝗻 𝟭𝟴 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟭.𝗢𝗡𝗟𝗬 𝗧𝗛𝗢𝗦𝗘 𝗨𝗣𝗟𝗢𝗔𝗗𝗘𝗗 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗘𝗗 𝗔𝗣𝗣𝗟𝗜𝗖𝗔𝗡𝗧𝗦 𝗛𝗔𝗩𝗜𝗡𝗚 𝗖𝗢𝗠𝗣𝗟𝗘𝗧𝗘 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦 𝗔𝗡𝗗 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡 𝗪𝗜𝗟𝗟 𝗕𝗘 𝗜𝗡𝗖𝗟𝗨𝗗𝗘𝗗 𝗜𝗡 𝗧𝗛𝗘 𝗜𝗡𝗜𝗧𝗜𝗔𝗟 𝗘𝗩𝗔𝗟𝗨𝗔𝗧𝗜𝗢𝗡/𝗦𝗖𝗥𝗘𝗘𝗡𝗜𝗡𝗚 𝗣𝗥𝗢𝗖𝗘𝗦𝗦.

Source: CSC

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