Usap Tayo DSWD portal is a website where the public can report online their concerns and complaints with regards to the Social Amelioration Program SAP assistance of the DSWD.
According to DSWD Secretary Rolando Bautista, the Usap Tayo website was developed through the technical support of the World Bank, and the Australian government. It can be accessible 24/7 aside from the email, social media accounts and hotline that the agency created to responds to SAP related complaints.
How to use Usap Tayo portal?
IF you have questions or complaints regarding the DSWD SAP, you can use the USAP TAYO website to report online concerns. Check the procedure below:
- Visit the DSWD Usap Tayo Website by clicking this link https://usaptayo.dswd.gov.ph/
2. Click “Makipag-usap” button
3. Fill out the needed information and upload supporting documents or proof.
4. Then lastly, click “submit”.
Any grievances received on the portal as well as on the hotline are being encoded and a unique reference number is generated. This reference number will be used by the person concern to follow up on the said issue.
How to follow-up the complaints in USAP Tayo portal?
To follow-up and track the progress of your concern, visit the same website but for this time click follow-up. You will be asked to input the reference number given to you.
Grievance officers process each and every grievance received through the portal for speedy disposal within three (3) days except for complex grievances which may have to be referred to other concerned Offices or authorities.
Throught out the implementation of SAP from the first tranche up to the Second tranche there are numerous complaints and concerns from the public.
This is a good step from DSWD. It is important that the agency can respond and listen to people’s voices so the trust of the public will be with the agency.
Aside from the newly launch portal, the public can also ask questions and provide feedback through DSWD’s hotlines: 0947-482-2864, 0916-247-1194 and 0932-933-3251. The public may also send text messages to 0918-912-2813 or visit DSWD’s Facebook and Twitter accounts, @dswdserves.
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