csc hiring

CSC Contact Center ng Bayan hiring; No eligibility needed

The Civil Service Commission (CSC) is in need of staff for the following Contractual positions under the Contact Center ng Bayan (CCB) based in Quezon City. ๐™๐™๐™š ๐˜พ๐˜พ๐˜ฝ ๐™’๐™Š๐™๐™† ๐™Ž๐™๐˜ผ๐™๐™„๐™Š๐™‰ ๐™ž๐™จ ๐™ก๐™ค๐™˜๐™–๐™ฉ๐™š๐™™ ๐™–๐™ฉ ๐™ฉ๐™๐™š ๐˜พ๐™ž๐™ซ๐™ž๐™ก ๐™Ž๐™š๐™ง๐™ซ๐™ž๐™˜๐™š ๐˜พ๐™ค๐™ข๐™ข๐™ž๐™จ๐™จ๐™ž๐™ค๐™ฃ, ๐™„๐˜ฝ๐™‹ ๐™๐™ค๐™–๐™™, ๐˜พ๐™ค๐™ฃ๐™จ๐™ฉ๐™ž๐™ฉ๐™ช๐™ฉ๐™ž๐™ค๐™ฃ ๐™ƒ๐™ž๐™ก๐™ก๐™จ, ๐˜ฟ๐™ž๐™ก๐™ž๐™ข๐™–๐™ฃ, ๐™Œ๐™ช๐™š๐™ฏ๐™ค๐™ฃ ๐˜พ๐™ž๐™ฉ๐™ฎ. ๐˜ผ๐™ฅ๐™ฅ๐™ก๐™ž๐™˜๐™–๐™ฃ๐™ฉ๐™จ ๐™ข๐™ช๐™จ๐™ฉ ๐™—๐™š ๐™ฌ๐™ž๐™ก๐™ก๐™ž๐™ฃ๐™œ ๐™ฉ๐™ค ๐™ฌ๐™ค๐™ง๐™  ๐™ค๐™ฃ-๐™จ๐™ž๐™ฉ๐™š.

Jobs Available

๐—ฆ๐—˜๐—ก๐—œ๐—ข๐—ฅ ๐—›๐—จ๐— ๐—”๐—ก ๐—ฅ๐—˜๐—ฆ๐—ข๐—จ๐—ฅ๐—–๐—˜ ๐—ฆ๐—ฃ๐—˜๐—–๐—œ๐—”๐—Ÿ๐—œ๐—ฆ๐—ง

CCB Team Leader (1 vacant) – SG19 |Office: Public Assistance and Information Office

๐™€๐™™๐™ช๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ: Bachelor’s Degree

๐™’๐™ค๐™ง๐™  ๐™š๐™ญ๐™ฅ๐™š๐™ง๐™ž๐™š๐™ฃ๐™˜๐™š: Two (2) years of excellent work experience in call/contact center operations.

๐™๐™ง๐™–๐™ž๐™ฃ๐™ž๐™ฃ๐™œ: 24 hours of training preferably in call center operations, data analysis, program/project management, and/or monitoring and evaluation within the last five (5) years.

๐™€๐™ก๐™ž๐™œ๐™ž๐™—๐™ž๐™ก๐™ž๐™ฉ๐™ฎ: None required

๐˜ฝ๐™ง๐™ž๐™š๐™› ๐˜ฟ๐™š๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™‚๐™š๐™ฃ๐™š๐™ง๐™–๐™ก ๐™๐™ช๐™ฃ๐™˜๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™‹๐™ค๐™จ๐™ž๐™ฉ๐™ž๐™ค๐™ฃ:
Under minimal supervision and in accordance with prescribed standards, responsible for handling the overall operations and monitoring the targets and accomplishments of the Contact Center ng Bayan (CCB); conducts an in-depth analysis of CCB data and makes evidence-based recommendations; and prepares regular reports, statistics, and success stories.

๐—›๐—จ๐— ๐—”๐—ก ๐—ฅ๐—˜๐—ฆ๐—ข๐—จ๐—ฅ๐—–๐—˜ ๐—ฆ๐—ฃ๐—˜๐—–๐—œ๐—”๐—Ÿ๐—œ๐—ฆ๐—ง ๐—œ

CCB Agent (6 vacant) – SG13 | Office: Public Assistance and Information Office |

๐™€๐™™๐™ช๐™˜๐™–๐™ฉ๐™ž๐™ค๐™ฃ: Bachelor’s Degree

๐™’๐™ค๐™ง๐™  ๐™š๐™ญ๐™ฅ๐™š๐™ง๐™ž๐™š๐™ฃ๐™˜๐™š: None required

๐™๐™ง๐™–๐™ž๐™ฃ๐™ž๐™ฃ๐™œ: None required

๐™€๐™ก๐™ž๐™œ๐™ž๐™—๐™ž๐™ก๐™ž๐™ฉ๐™ฎ: None required

๐˜ฝ๐™ง๐™ž๐™š๐™› ๐˜ฟ๐™š๐™จ๐™˜๐™ง๐™ž๐™ฅ๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™‚๐™š๐™ฃ๐™š๐™ง๐™–๐™ก ๐™๐™ช๐™ฃ๐™˜๐™ฉ๐™ž๐™ค๐™ฃ ๐™ค๐™› ๐™ฉ๐™๐™š ๐™‹๐™ค๐™จ๐™ž๐™ฉ๐™ž๐™ค๐™ฃ:
Under minimal supervision and in accordance with prescribed standards, responsible for handling customer feedback received through the Contact Center ng Bayan (CCB) feedback channels; ensures that all customer feedback received and other tasks assigned by the supervisors are acted upon within the prescribed timeline.

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๐™๐™š๐™ฆ๐™ช๐™ž๐™ง๐™š๐™™ ๐™˜๐™ค๐™ข๐™ฅ๐™š๐™ฉ๐™š๐™ฃ๐™˜๐™ž๐™š๐™จ

๏‚ท Exemplifying Integrity
Intermediate: Demonstrates compliance to policies, rules, and other standards set by the Commission.
๏‚ท Delivering Service Excellence
Intermediate: Delivers and adds value to customer’s standards and requirements.
๏‚ท Solving Problems and Making Decisions
Intermediate: Provides timely solutions to problems and decision dilemmas that do not have clear-cut options and resolution may require some analysis or creativity.
๏‚ท Demonstrating Personal Effectiveness
Intermediate: Recognizes personal strengths and gaps and depends on guidance from authorities or appropriate bodies for direction in addressing them.
๏‚ท Speaking Effectively
Intermediate: Effectively delivers messages that require some planning for the method used and the possible reception to the message; the audience may be a controlled group, i.e. team, division.
๏‚ท Writing Effectively
Intermediate: Edits existing or customizes available communication materials to produce appropriate written work.
๏‚ท Championing and Applying Innovation
Intermediate: Contributes new ideas, approaches, and solutions.
๏‚ท Planning and Delivering
Basic: Designs and implements plans focused on one’s functional group or area of focus and involving team members from the same group
๏‚ท Managing Information
Intermediate: Works with data to generate relevant information.

How to apply?

Interested and qualified applicants should upload the following documents using the link bit.ly/CCBApplication:

1. Application letter addressed to: Director IV MARIA LUISA SALONGA-AGAMATA, PhD, CESO VProgram Manager, Contact Center ng BayanPublic Assistance and Information OfficeCivil Service CommissionIBP Road, Constitution Hills, Diliman, Quezon City

2. Personal Data Sheet Form (CS Form No. 212, Revised 2017), with the required Work Experience Sheet

3. Performance rating in the last rating period (if applicable);4. Electronic copy of Transcript of Records.

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Applications should be uploaded on the link provided above ๐—ป๐—ผ๐˜ ๐—น๐—ฎ๐˜๐—ฒ๐—ฟ ๐˜๐—ต๐—ฎ๐—ป ๐Ÿญ๐Ÿฎ:๐Ÿฌ๐Ÿฌ ๐—ป๐—ผ๐—ผ๐—ป ๐—ผ๐—ป ๐Ÿญ๐Ÿด ๐—๐—ฎ๐—ป๐˜‚๐—ฎ๐—ฟ๐˜† ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿญ.๐—ข๐—ก๐—Ÿ๐—ฌ ๐—ง๐—›๐—ข๐—ฆ๐—˜ ๐—จ๐—ฃ๐—Ÿ๐—ข๐—”๐——๐—˜๐—— ๐—ค๐—จ๐—”๐—Ÿ๐—œ๐—™๐—œ๐—˜๐—— ๐—”๐—ฃ๐—ฃ๐—Ÿ๐—œ๐—–๐—”๐—ก๐—ง๐—ฆ ๐—›๐—”๐—ฉ๐—œ๐—ก๐—š ๐—–๐—ข๐— ๐—ฃ๐—Ÿ๐—˜๐—ง๐—˜ ๐—ฅ๐—˜๐—ค๐—จ๐—œ๐—ฅ๐—˜๐— ๐—˜๐—ก๐—ง๐—ฆ ๐—”๐—ก๐—— ๐—œ๐—ก๐—™๐—ข๐—ฅ๐— ๐—”๐—ง๐—œ๐—ข๐—ก ๐—ช๐—œ๐—Ÿ๐—Ÿ ๐—•๐—˜ ๐—œ๐—ก๐—–๐—Ÿ๐—จ๐——๐—˜๐—— ๐—œ๐—ก ๐—ง๐—›๐—˜ ๐—œ๐—ก๐—œ๐—ง๐—œ๐—”๐—Ÿ ๐—˜๐—ฉ๐—”๐—Ÿ๐—จ๐—”๐—ง๐—œ๐—ข๐—ก/๐—ฆ๐—–๐—ฅ๐—˜๐—˜๐—ก๐—œ๐—ก๐—š ๐—ฃ๐—ฅ๐—ข๐—–๐—˜๐—ฆ๐—ฆ.

Source: CSC

17 thoughts on “CSC Contact Center ng Bayan hiring; No eligibility needed”

  1. Rollen Alex Joshua Belocora

    i am willing to apply for the position of human resource specialist 1 i am willing to undergo for a training.

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